We want you to be completely satisfied with your purchase. For returns and exchanges, please refer to the following policy:
1. Return and Exchange Period
Under EU regulations, you have the right to return your product within 14 days of receipt, regardless of the reason. Returns received after 14 days will not be accepted.
2. Return Requirements
The product must be unused, undamaged, and retain its original packaging and tags.
Please provide your order number and proof of purchase.
Customers are responsible for any return shipping costs (unless there are no product quality issues).
3. Refund Process
Once the return is confirmed and inspected, we will issue a refund within 7 business days.
If there are quality issues with the product, please provide clear photos. We will accept a return or reissue.
4. How to Request a Return or Exchange
Please contact us at [email protected] before returning your product.
Please state your order number and reason for return. We will provide a return address and detailed procedures.